Frequently Asked Questions

Here is a list of the most frequently asked questions about Ulmon Guides. If you cannot find the answer to send your requests your question, feel free to contact our support team (click here).

 

Ulmon Guides

“Locate me” does not work when roaming – what am I doing wrong?

First, make sure that you are using a device with built-in GPS.
Additionally, all current Apple devices support “assisted GPS”, which means that the GPS is slower in acquiring a signal when there is no internet connection which is the case if you are in a roaming environment. Especially the first time you try to locate yourself in a new city, the GPS may take several minutes and you may have to try several times to acquire a location. This is a device specific behaviour and cannot be improved or influenced by your Ulmon Guide.
Because GPS uses satellites, you need to have free view to the sky. It will not work indoors.
DO NOT turn on flight mode, because GPS is turned off in flight mode! If you want to prevent data roaming use the “Data Roaming” switch of your iPhone (look in: Settings >> General >> Network). Also find the recommended settings in the Help section inside your Ulmon Guide.

How do I drop a custom pin on the map?

Hold down your finger on the map for 2 seconds. A pin will appear, which you can rename, recolor and move around.

Are there really no roaming charges?

As soon as your Ulmon Guide is loaded to your iPhone or iPad, it does not need any internet access.
Please make sure that your data roaming is turned off, since the locate-me feature of the iPhone will try to connect to the internet to locate you! We have no influence on that. Use the “Data Roaming” switch of your iPhone (look in: Settings >> General >> Network). Also find the recommended settings in the Help section inside your Ulmon Guide.

Does the Guide include information on Bars, Clubs, or Events?

Guides contain many POI (point of interest), including data from openstreetmap about places to eat and drink (restaurants, fast food, bars, cafés, etc.).
Bear in mind though, that due to its off-line nature, Guides don’t include live updates of events or similar.